Ways To Fix Facebook Messenger Not Showing Messages

Experiencing issues with Facebook Messenger can be incredibly frustrating, especially when it’s not showing your messages. It’s the last thing you need when trying to stay connected with friends, family, or colleagues. You’re not alone in this—many users face similar glitches.

Luckily, there are several quick fixes you can try to get your Messenger back on track. Whether it’s a simple refresh, checking your internet connection, or diving into app settings, you’ll find straightforward solutions that’ll have you back in the chat in no time. Let’s troubleshoot together and get those messages flowing again.

Check Your Internet Connection

Check Your Internet Connection

Sometimes the root of Facebook Messenger issues is as simple as a shaky internet connection. Before diving deeper into more complex solutions, it’s essential to verify your connectivity. It can be easy to overlook, but a weak or intermittent connection often leads to apps like Messenger failing to display messages properly.

Start by checking the signal strength of your Wi-Fi or cellular data connection. If you’re using Wi-Fi, look for the Wi-Fi icon on your device and note how many bars are filled. For cellular data users, do the same with the cellular signal indicator. Less than half bars indicate a weak signal which could be the cause of your Messenger woes.

If you’re on Wi-Fi, try the following steps:

  • Move closer to your router to improve signal strength.
  • Disconnect and reconnect to the network.
  • Restart your router; this can refresh your connection and clear minor glitches.

And for those on cellular data:

  • Toggle your device’s airplane mode on and off. This resets your cellular connection.
  • If you’re in an area with historically poor reception, consider moving to a location with better coverage.
  • Check if there’s a cellular outage in your area by contacting your service provider.

You can also run a speed test using various online tools to see if your internet connection is functioning correctly. If the speed test reveals that your internet is slower than expected, it could be time to contact your internet service provider to troubleshoot further.

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Should you find that your connection is strong and stable yet Messenger still isn’t showing your messages, it’s time to explore other potential issues that might be preventing the proper functioning of the app. It’s critical to look at app-specific settings and possible updates that may resolve the problem or consider if a more technical fix is necessary.

Refresh the Messenger App

Sometimes the simplest solution is the most effective. Refreshing the Messenger app can often resolve display issues that you’re experiencing. This process clears the temporary data that could be causing your messages not to appear. Here’s how you can do it:

First, exit the Messenger app and remove it from your list of recently used apps to ensure it’s not running in the background. Then, reopen the app. This method prompts the app to reload and can frequently clear up any minor glitches.

If this doesn’t work, you might want to try a more forceful approach by restarting your device. This helps clear out the system’s memory and gives a clean slate for the apps to run on. It’s a well-known quick fix that sorts out a multitude of tech issues.

In case your messages are still not showing, pulling down the message list within the app to trigger the refresh should be your next move. This action forces the app to reconnect to the server and can cause it to sync properly with your inbox.

Apart from manually refreshing the app itself, checking for the latest version of Messenger is vital. Updates usually include bug fixes and improvements that could resolve your current issues. Navigate to the app store for your specific device, search for Messenger, and tap ‘Update’ if it’s available. Regular housekeeping can also prevent future message display problems:

  • Clear the cache and data of the Messenger app via your device settings.
  • Ensure all other apps are updated to avoid software conflicts.
  • Restart your device periodically to maintain optimal performance.

Remember, apps like Facebook Messenger rely on continuous updates and server-syncing to work correctly. It’s your responsibility to use the tools provided within the app and your device’s operating system to keep things running smoothly.

Clear Cache and Data

Clear Cache and Data

When you’re dealing with Facebook Messenger not showing messages, clearing the app’s cache and data can be a surprisingly effective fix. Over time, cached data may become corrupted, leading to performance issues such as messages failing to display.

Clearing cache means removing temporary files the app stores to help it load faster. It’s a quick and harmless procedure that can resolve numerous glitches. To clear the cache:

  • Go to your device’s Settings.
  • Scroll down and tap on Apps or Application Manager.
  • Find and select Messenger from the list of apps.
  • Tap on Storage followed by the Clear Cache button.

But, clearing data is a bit more drastic. Doing so will remove all app data, requiring you to log back into Messenger. It can resolve more persistent issues by resetting the app to its initial state. If you choose to clear data:

  • Follow the same steps to get to the Messenger app’s Storage.
  • This time, tap on the Clear Data or Manage Space button, then confirm your choice.

Remember that clearing data will delete all messages on your device, but don’t worry, as they are still stored on Facebook’s servers. You’ll regain access to them once you log back in. Before clearing the data, ensure you know your Facebook login credentials.

It’s also worth checking for any messenger updates after you’ve cleared the cache and data. An outdated Messenger app can sometimes be behind your messages not showing. Head to the Google Play Store or Apple App Store, search for Messenger, and see if an update is available.

Performing these steps should help Messenger run more smoothly and, with luck, restore the visibility of your messages. If the problem persists, taking additional measures like checking network settings or considering possible server issues may be necessary.

Pro Tip: Refreshing the Messenger app can often fix issues with not showing messages. This action clears temporary data that might be causing the problem. Simply exit the app, remove it from your recent apps list to ensure it’s not running in the background, and then reopen it. If needed, restart your device for a more thorough refresh. This method helps in resolving minor glitches effectively​.

Update the Messenger App

Keeping your apps up-to-date is essential for both security and functionality. Facebook frequently rolls out updates for Messenger to fix known bugs and introduce new features. If messages aren’t showing up, it’s possible you’re running an outdated version that’s causing the issue.

First, head to your device’s app store. On iOS devices, this’ll be the App Store, while on Android, you’ll want to check the Google Play Store. Search for Messenger and see if any updates are available. If you find one, tap ‘Update’ and wait for the process to complete.

  • Bug Fixes: Updates often include fixes that resolve existing issues with the app, including message display problems.
  • Performance Enhancements: With each update, expect a smoother, faster experience.
  • New Features: Stay current with the latest tools and functions Facebook introduces.

After updating, you might need to log in again. It’s a good practice to jot down your login details before updating just in case you need to re-enter them.

Sometimes, even with the app updated, residual issues from the previous install can linger. In these cases, it’s wise to do a clean install. Uninstall the app, restart your device, and then reinstall Messenger from scratch. This can help clear up any corrupted data from the older version that’s potentially causing message problems.

Keep an eye out for regular updates to avoid similar issues in the future. By staying on top of these, you ensure that your Messenger app runs optimally, keeping you connected with friends, family, and colleagues without interruption.

Adjust App Permissions

Sometimes the reason you can’t see messages on Facebook Messenger is tied to the app’s permissions. Android and iOS systems require you to grant certain permissions to apps for them to function correctly. For Messenger to retrieve and display messages, it must have access to your device’s storage, contacts, and notifications.

To adjust the app permissions on Android:

  • Open the Settings app on your device.
  • Scroll down and tap on Apps or Application Manager.
  • Find and select Messenger from the list.
  • Tap on Permissions.
  • Ensure Storage, Contacts, and Notifications are toggled on.

For iOS devices:

  • Head to the Settings menu.
  • Scroll down until you find Messenger and tap it.
  • Check that the toggles for Contacts, Photos, and Notifications are in the green ‘on’ position.

If Messenger doesn’t have the right permissions, it can’t store or manage your messages effectively. After adjusting the permissions, try sending a test message to a friend to confirm the fix.

In some cases, you might also need to review the app’s permissions within Facebook’s settings. Here’s how you can ensure Messenger is properly configured:

  • Open Messenger and tap your profile picture in the top left corner.
  • Tap Privacy & Permissions.
  • Go through the list making sure that Messenger has access to all necessary information.

By fine-tuning these permissions, you’re not just solving the current issue—you’re also taking steps to prevent future messaging problems on your device. After making these changes, it’s advisable to restart your phone to allow the new settings to take effect. Remember, staying proactive about app permissions is a smart way to keep your digital communication running smoothly.


Now that you’ve got the know-how to tackle Messenger hiccups head-on, you’re well-equipped to restore your chats to their full glory. Remember, it’s often as simple as giving your app a quick tune-up with a cache clear-out or a fresh install. Don’t forget to double-check those app permissions too; they’re the silent gatekeepers to a smooth messaging experience. With these tricks up your sleeve, you’re ready to dive back into your conversations without missing a beat. And if you hit a snag, a quick phone restart is like a magic wand, setting everything right. Happy messaging!

Frequently Asked Questions

Why aren’t my Facebook Messenger messages showing up?

Clearing the cache and data for the Messenger app can often resolve this issue. Ensure your app is up to date and perform a clean install if necessary.

How do I update the Messenger app?

Go to your device’s app store, search for Messenger, and see if an update is available. Tap ‘Update’ if it is.

What permissions does Facebook Messenger need?

Messenger requires access to storage, contacts, and notifications to function properly. Adjust these permissions in your device’s settings.

How do I change Messenger app permissions on Android?

Navigate to ‘Settings’, then ‘Apps’, and find Messenger. Tap ‘Permissions’ and adjust them as needed.

What should I do after changing app permissions?

It’s recommended to restart your phone to let the new permission settings take effect properly.

How do I manage Messenger’s permissions within Facebook settings?

Within Facebook, go to ‘Settings’, then ‘Apps and Websites’. Find Messenger in the list and adjust the permissions as necessary.


Rajat Garg
Rajat Garg
Rajat is a digital marketing specialist with more than 8 years of experience. Here at SocialAppsHQ, Rajat helps to manage social media campaigns for businesses all over the world and share valuable content through blogging.

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