Why Are My Snapchat Videos Not Playing

Why Are My Snapchat Videos Not Playing

Ever found yourself tapping repeatedly on your Snapchat app, only to find that your videos just won’t play? You’re not alone. Many users experience this frustrating issue across various devices, from iPhones to Androids like Samsung and LG. It’s a common snag that can disrupt your flow of sharing those fun, fleeting moments.

Key Takeaways

  • Check Internet Connection: A stable and fast internet connection is vital for uninterrupted Snapchat video playback. Problems such as slow loading or buffering often stem from poor connectivity.
  • Update the App: Ensure Snapchat is up-to-date by downloading the latest version from Google Play Store or Apple App Store. Updates typically fix bugs that affect video playback.
  • Restart Your Device: Restarting your device can resolve minor glitches that interfere with the functionality of apps like Snapchat, improving overall performance.
  • Clear Snapchat Cache: Accumulated cache can hinder app performance. Regularly clear your cache via Snapchat’s settings to maintain optimal functionality and possibly resolve video playing issues.
  • Organize your device’s storage space to remove unnecessary files; this helps prevent crashes and slowdowns related to resource limitations, ensuring smoother app operation including video playback on platforms like Snapchat.
  • For persistent issues, consider changing DNS settings or reinstalling Snapchat entirely, as these actions may address deeper problems affecting video display and loading times.

Common Causes for Snapchat Videos Not Playing

Snapchat videos failing to play disrupt your experience, stemming from a few core issues.

Internet Connectivity Issues

A stable internet connection forms the backbone of smooth video playback on Snapchat. If you encounter persistent buffering or complete failure in video loading, consider examining your connectivity status. Both mobile data and WiFi can suffer instability.

Perform a speed test to verify that your internet speed meets the minimum requirements for streaming videos on social apps like Snapchat. Switching from public to private WiFi networks enhances stability if problems persist in crowded areas.

Outdated Snapchat Version

Running an outdated version of Snapchat often leads to compatibility problems affecting video playback functionality. App developers continuously refine software to eliminate bugs and improve performance, making regular updates essential.

Check the Google Play Store or Apple App Store for available updates for your device. A quick update can restore functionality and introduce new features designed to optimize media consumption.

Device Performance Problems

The capability of your device also impacts how applications like Snapchat perform, particularly when playing videos. Limited RAM or storage space slows down app operations and causes frequent crashes during usage phases requiring high resource input such as video playback.

Close unnecessary apps running in the background to free up memory, enhance processing power, and ensure smoother operation of demanding tasks within Snapchat.

Troubleshooting Steps

To ensure your Snapchat videos play without issues, follow these structured troubleshooting steps. These methods address common causes detailed earlier, like internet problems and app glitches.

Check Your Internet Connection

A stable internet connection is crucial for streaming videos on Snapchat. Test your Wi-Fi or mobile data speed to verify if it’s adequate for video playback. If you experience slow or intermittent connectivity, try resetting your router or switching to a different network. Videos may not load properly if your connection is unstable, so securing a strong signal improves video performance.

Update the Snapchat App

Running the latest version of Snapchat ensures you have all the recent updates and bug fixes that can prevent videos from playing correctly. Open the Google Play Store or Apple App Series, search for Snapchat, and tap “Update” if available. Updates often include improvements that can resolve existing playback issues.

Restart Your Device

Restarting your device can fix minor software glitches that cause apps like Snapchat to malfunction. Power off your device completely, wait a few seconds, then turn it back on. This simple step can refresh your system’s resources and clear temporary conflicts that might affect the app’s performance.

Clear Snapchat Cache

Over time, the Snapchat app accumulates temporary files in its cache, which can hinder app functionality and lead to issues such as videos not playing. To clear the cache:

  1. Open Snapchat.
  2. Navigate to “Settings.”
  3. Scroll down to “Account Actions” and select “Clear Cache.”
  4. Confirm by tapping “Continue” on Android or “Clear” on iOS. This action frees up storage space and can restore video playback capability.

Advanced Solutions

After exploring basic troubleshooting steps, investigate into more sophisticated techniques to enhance your Snapchat video playback experience.

Reinstall the Snapchat App

Sometimes a fresh installation is necessary to correct persistent issues with apps. Reinstalling Snapchat can address problems stemming from corrupt data or incomplete updates. First, uninstall Snapchat by navigating to your device settings menu, selecting ‘Apps’ or ‘Application Manager,’ finding Snapchat in the list, and choosing ‘Unincludes.’ After removal, download the latest version of the app from your device’s respective app store (Google Play Store for Android or App Store for iOS). This action often resolves video playback issues by replacing old bugs with updated software components.

Free Up Storage on Your Device

Lack of storage space can severely affect app performance, leading to problems like videos not playing correctly. Clear unnecessary files and apps to ensure Snapchat operates smoothly.

On iPhone, go to Settings > General > iPhone Storage and then tap on ‘Enable’ next to “Offload Unused Apps” while deleting unwanted photos, videos or music manually. For Android users, access Settings > Storage and tap “Free up space” to automate the clean-up process of old files and applications.

Change DNS Settings

Network issues might be preventing your videos from loading properly on Snapchat. Changing your DNS settings to a faster server can dramatically improve loading times and reliability.

Configure your device’s network settings by setting DNS1 and DNS2 addresses to (Google’s Public DNS) or (Cloudflare). Access these settings through WiFi options under your device’s network connections section; this switch helps bypass ISP restrictions that may slow down data speeds impacting video content delivery on platforms like Snapchat.

Common Issues and Fixes

Encountering issues with Snapchat video playback is frustrating but often fixable. This section delves into common problems and their solutions.

Black Screen Error

When attempting to play videos on Snapchat, you might see a black screen. This typically signals a problem with the app’s ability to fetch video data from its server or render it onto your device. To resolve this issue:

  1. Restart Your Device: Restarting can refresh system resources that might be causing the issue.
  2. Check Internet Connection: Ensure your connection is stable and fast enough for streaming videos.
  3. Update Snapchat: Running an outdated version of the app can lead to compatibility issues; updating might solve the problem.
  4. Clear Cache: Go to your device settings, find Snapchat, and clear its cache to remove corrupted data.

Grey Image Error

A grey image that fails to play when tapped could be due to corrupt cache files or insufficient permissions:

  1. Clear App Cache: In Snapchat settings, use the ‘Clear Cache’ option under ‘Account Actions’ which does not delete your Memories or Snaps but clears other stored data that may be corrupt.
  2. Enable Necessary Permissions: Check if Snapchat has permission to access storage on your device since restricted access can prevent proper functioning of media playback.

Only One Friend’s Videos Not Playing

If only one friend’s videos are not playing, while those from others work fine:

  1. Check Individual Chat Settings: Open the chat with this friend and look for any settings that could be interfering with video playback.
  2. Refresh Conversation: Sometimes simply clearing a conversation will reset any minor glitches confined to that specific chat thread.
  3. Ask Your Friend: Confirm if they are experiencing similar issues on their side which may suggest problems during their upload process rather than on your end.


Tackling Snapchat video playback issues can feel frustrating but armed with the right strategies, you’re well-equipped to handle them.

Whether it’s a stubborn black screen or a mysterious grey image, each solution brings you closer to uninterrupted Snapchat fun. Remember that updates and quick fixes like restarting your device often work wonders. So next time your videos balk don’t fret—help is just a few taps away!

Frequently Asked Questions

How do I resolve Snapchat videos not playing on my device?

To fix Snapchat videos that aren’t playing, start by ensuring your internet connection is stable. Next, clear the cache of the Snapchat app to eliminate any corrupted data that may be causing playback issues.

What steps should I take if my Snapchat screen goes black when trying to play a video?

If you encounter a black screen while trying to play a video on Snapchat, try restarting your device first. If the problem persists, check for updates and install any available updates for the Snapchat app.

How can I fix grey images appearing in place of Snapchat videos?

Grey images usually appear due to insufficient permissions or full cache. Go to your device’s settings, ensure all necessary permissions are granted to Snapchat, and clear the app’s cache to resolve this issue.

What should I do if videos from specific friends won’t play on Snapchat?

Check your chat settings with those particular friends; sometimes incorrect settings can prevent video playback. Also, try refreshing the conversation or asking your friend to resend the video.

Why does my Snapchat keep buffering when trying to watch videos?

Buffering issues often stem from poor internet connectivity or too much stored data slowing down performance. Restart your device and clear the app’s cache. If problems continue, consider reinstalling Snapchat.


Related Posts