How to Fix Snapchat Support Code SS06

How to Fix Snapchat Support Code SS06

Encountering an error code can be frustrating, especially when it’s keeping you from connecting with friends on Snapchat. If you’ve stumbled upon the dreaded Support Code SS06, don’t worry—you’re not alone. This common hiccup often arises when there’s a glitch with your account settings or device compatibility.

Key Takeaways

  • Understanding Snapchat Support Code SS06: SS06 generally indicates a permanent ban on your device, often due to repeated violations of community guidelines, suspicious activity, or security concerns.
  • Checking Server Status and Account Standing: Before taking further steps, ensure Snapchat’s servers are up and running and that your account is in good standing without restrictions.
  • Effective Troubleshooting Methods: Clear Cache: Clearing the cache may resolve minor glitches causing error messages. Update/Reinstall Snapchat: Ensures you have the latest app version with all bug fixes. Disable VPN Services: VPNs can interfere with app connectivity; disabling them might resolve the issue. Device Restart: Often solves many temporary glitches affecting apps like Snapchat.
  • Clear Cache: Clearing the cache may resolve minor glitches causing error messages.
  • Update/Reinstall Snapchat: Ensures you have the latest app version with all bug fixes.
  • Disable VPN Services: VPNs can interfere with app connectivity; disabling them might resolve the issue.
  • Device Restart: Often solves many temporary glitches affecting apps like Snapchat.
  • Alternative Network Options: If persistent issues occur, try connecting to a different Wi-Fi network or switch to mobile data. Consider using a VPN if network restrictions are suspected.
  • Further Troubleshooting: If problems persist after initial fixes, check for device OS updates which can solve underlying system issues impacting app functionality.

Understanding Snapchat Support Code SS06

Encountering the Snapchat Support Code SS06 often signifies a serious issue with your account or device. Let’s explore what this error means and why it might be happening.

What Does This Error Mean?

Snapchat Support Code SS04 indicates a permanent ban of your device from accessing Snapchat services. The ban is enforced to safeguard the community and maintain compliance with Snapchat’s Community Guidelines. Once this code appears, you lose access to your account through the affected device, unable to log in or use any associated features.

Potential Causes of the Error

Several factors could trigger this severe response:

  • Repeated Violations: If you consistently break the rules set out in Snapchat’s Community Guidelines, your device can be banned.
  • Suspicious Activity: Activities like sending spam messages or using unauthorized third-party apps that alter Snapchat’s functionality can lead to a ban.
  • Security Issues: If repeated attempts are made to access an account from your device in ways that suggest hacking or phishing activities, it may result in a permanent block.

Understanding these causes helps pinpoint why you’ve encountered SS06 and informs how you approach resolving the issue or preventing future occurrences.

Preliminary Steps to Fix Snapchat Support Code SS16

When faced with the Snapchat Support Code SS16, taking preliminary steps can quickly determine whether the issue is on your end or a broader problem affecting multiple users.

Check Snapchat’s Server Status

Start by confirming that the issues you are experiencing are not due to Snapchat’s servers being down. Visit reliable online resources such as or These sites provide real-time service updates and user reports detailing any ongoing problems with Snapchat’s servers. If widespread issues appear in these updates, it indicates server-related problems, advising patience until Snapchat resolves them.

Ensure Your Account Is in Good Standing

Next, verify that your account has no restrictions preventing normal operations. Access your settings through the official Snapchat app or website and review any notifications about your account status. Accounts often get flagged for reasons such as unusual activity patterns or breaches of terms of service; resolving these can lead to regaining full functionality of your account.

Detailed Solutions to Fix Snapchat Support Code SS06

Experiencing the Snapchat Support Code SS06 indicates a permanent block on your device from using Snapchat services. Here are the steps you can follow to try and resolve this issue.

Option 1: Clear Snapchat’s App Cache

Clearing the cache of the Snapchat app is often an effective way to solve minor bugs and glitches, including error codes like SS06. Cached data can become corrupt over time or during software updates, which may lead to issues with app functionality.

  1. Open Snapchat.
  2. Navigate to your profile by tapping your Bitmoji or avatar at the top left corner.
  3. Tap on the Settings gear icon at the top right.
  4. Scroll down and select Clear Cache under “Account Actions.”
  5. Confirm by selecting Clear All on iOS devices or Continue on Android.

After clearing the cache, restart Snapchat to see if this resolves the support code issue. If problems persist after performing these steps, consider proceeding with further troubleshooting methods outlined below.

This solution helps reset application behavior without affecting your saved memories or snaps, improving overall performance and potentially eliminating error code SS06 if caused by corrupted cache files.

Option 2: Update or Reinstall Snapchat

If clearing the cache did not resolve the SS06 error, consider updating or reinstalling Snapchat. This approach addresses issues stemming from outdated or corrupted application files.

Updating Snapchat

Updating your app ensures you have the latest features and bug fixes. Follow these steps to update Snapchat:

  1. Open the App Store on your device.
  2. Search for “Snapchat” in the search bar.
  3. If an update is available, tap Update to start downloading the latest version.
  4. Once updated, open Snapchat and check if the SS06 error persists.

Updating regularly enhances app performance and security, reducing potential glitches.

Reinstalling Snapchat

Reinstallation refreshes the app’s data and removes corrupted files that may cause errors like SS06:

  1. On your device, locate and uninstall Snapchat by holding down on the app icon and selecting Uninstall or Delete.
  2. Visit the App Store, search for “Snapchat,” then download and install it anew.
  3. Log in with your credentials after reinstallation completes.

Reinstalling helps restore default settings and can effectively eliminate lingering issues from previous installations.

Option 3: Disable VPN Services

Disabling VPN services plays a crucial role in resolving the Support Code SS06 on Snapchat, particularly if other troubleshooting steps like clearing the app’s cache or updating it have failed to eliminate the error.

Check If Your Device Uses a VPN

First, verify whether your device runs a VPN service. Navigate to the settings menu on your smartphone or tablet. Look for sections labeled “VPN” or “Network & Internet,” where you can find any active VPN connections.

Disable the Active VPN Connection

Upon locating an active VPN, disable it by toggling off or following prompts to disconnect. Each device may vary slightly in terminology and navigation paths, but generally, options to disable are readily visible within the VPN settings pane.

Restart Snapchat

After disabling the VPN, close and reopen Snapchat. This refresh helps ensure that all services function correctly under standard internet settings without interference from external networks provided by a VPN.

Test Functionality

Post restart, attempt accessing Snapchat again to check if Support Code SS06 persists. If successful, features should resume normal operation without error messages popping up.

By following these steps and removing potential network conflicts caused by a VPN, your chances of an uninterrupted experience on Snapchat increase significantly. This procedure ensures optimal connectivity and compliance with Snapchat’s operational policies that might be hindered by a masked IP address or rerouted data through unconventional networks.

Option 4: Restart Your Device

Restarting your device can resolve numerous issues, including the persistent Support Code SS06 on Snapchat. This method refreshes your system’s processes and eliminates any minor glitches that may be affecting app performances, such as Snapchat.

Step-by-Step Guide to Restart Your Device

  1. Hold Down the Power Button: Locate the power button on your device. Press and hold this button until a menu appears on the screen.
  2. Select ‘Restart’ or ‘Power Off’: If you see a ‘Restart’ option, select it to allow your device to reboot automatically. If there’s no restart option, choose ‘Power Off’. After your device shuts down completely, press the power button again to turn it back on.
  3. Wait for Reboot: Allow several minutes for your device to fully restart. Devices typically take a few moments to reset all services and applications properly.

Confirm Functionality Post-Restart

After restarting your device, open Snapchat to check if Support Code SS06 persists:

  • Open Snapchat: Tap on the Snapchat app icon from your home screen or app drawer.
  • Attempt Log-In: Enter your login details and try accessing Snapchat services as usual.

If the issue is fixed, you will be able to log in and use Snapchat without seeing the error code. But, if restarting did not resolve Support Code SS06,

  • Consider Further Troubleshooting Steps: Refer back to previous advice about updating apps or clearing cache, or proceed with contacting Snapchat support for more direct assistance.

By following these steps correctly, you optimize chances of rectifying issues tied to error codes like SS06 without needing extensive technical knowledge.

Option 5: Try Snapchat on a Different Network

If you’ve followed the previous steps and still face the Support Code SS06, exploring new network options offers a viable solution. Sometimes, network issues could be the underlying cause affecting your access to Snapchat.

Switch to a Different Wi-Fi Network

Connect your device to an alternative Wi-Fi network. Interference or restrictions on your current network might block specific services like Snapchat. Cafes, libraries, or public hotspots provide alternative access points you can test.

Use Mobile Data

Turn off Wi-Fi and switch to mobile data. This method helps determine if the problem is with your home or office internet settings rather than the app itself. Observe if switching to cellular data resolves the error code SS06.

Consider Using a VPN

A virtual private network (VPN) can sometimes bypass network restrictions imposed by your Internet Service Provider (ISP) that might be contributing to the SS06 error. Install a reputable VPN app, connect to a server, and then attempt accessing Snapchat again.

Employing these strategies ensures you explore all possible solutions related to network issues when facing persistent problems with Snapchat’s Support Code SS06. Remember to check whether each step resolves the issue before proceeding further.


If you’ve followed the initial steps and still face the SS06 error, further troubleshooting is necessary. Here’s how to proceed if clearing the cache didn’t resolve the issue.

Problem: App Still Shows Error After Cache Clearance

Clearing your Snapchat app’s cache is typically a quick fix for many issues, but it might not always rectify Support Code SS06. If you find yourself stuck with this error even after trying this step, it indicates a more complex problem that may relate to your device or software rather than Snapchat itself.

Solution: Check for OS Updates

Operating system updates include critical security patches and performance enhancements that can impact how apps like Snapchat function on your device:

  1. Access Device Settings: Navigate to the settings menu on your device.
  2. Select ‘System Update’: Find this option to check if any updates are available.
  3. Download and Install Any Available Updates: If an update is available, ensure you download and install it to keep your device running smoothly.

Updating your operating as recommended can often resolve underlying issues causing persistent errors in applications. Ensure all software updates are applied promptly when they become available; these often contain fixes for bugs that could be influencing Snapchat’s functionality on your phone.


Navigating through the maze of error codes on Snapchat like SS06 doesn’t have to be a challenging job. With the steps you’ve learned—from checking server statuses and account issues to updating your operating system—you’re well-equipped to tackle this problem head-on.

Remember keeping your device’s software up-to-date is key not just for Snapchat but for the overall health and security of your technology. Here’s hoping your Snapchat experience gets back on track swiftly so you can continue sharing those fun moments without a hitch!

Frequently Asked Questions

Why does Snapchat show error code SS06?

Error code SS06 on Snapchat indicates that your device has been permanently banned due to violations of the Community Guidelines or abusive activities. This ban prevents the device from accessing Snapchat services.

What steps can I take if I encounter error code SS06 on Snapchat?

First, ensure there is no issue with Snapchat’s servers by checking their status. Confirm your account is in good standing and address any flagged issues. If these steps don’t help, try clearing your app’s cache or updating your device’s operating system for possible resolution.

Can I use my old phone number to create a new Snapchat account after a ban?

No, you cannot use the same phone number or email address associated with a previously banned account to create a new one on Snapchat. The platform will recognize the information and prevent the creation of a new account.

How do I check for updates if my device has been banned by Snapchat?

To check for updates, go to your device settings and look for an option like ‘Software Update’ or ‘System Update’. Regularly updating your device can resolve underlying issues affecting apps like Emphasize keeping your software updated as part of troubleshooting complex problems like SS06.


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